Frequently Asked Questions

Below you will find our company frequently asked questions from our customer support team. If you can’t find your answers here, please feel free to contact us via email at info@accessmediagroup.com or by calling toll free at 1-866-424-0055 Monday-Friday from 8:00AM to 5:00PM PST, to speak to our customer support representative.

Which grocery retailers are showing your ads?

Most Latino grocery stores are showing our ads, including super fresh markets, village market, associates grocers and many more.

 
Is there a system where I can track the performance?
There is no actual way of tracking the performance, we only only can track how many shoppers enter the store.
 
Do your stores divulge any foot traffic average figures?
We count foot traffic using shopping transactions at the store. The average store receives about 25,000 to 40,000 transactions per week, the shopper count can be more.
 
Do you support QR codes in your ads?
Yes, we support all QR codes on all of our display ads.
 
Are you in charge of creating the graphic or am I responsible for this?
We are in charge of creating graphics for your ads and give you full copyright to use your ad anywhere you would like.
 
What are the dimensions/resolutions of the ad image accepted for your ads?
We recommend you send us high resolution images.
 
Where can my ads operate through your service?
Your ads will appear on the actual advertising product and in addition we will also use your ads on sample materials, such as on our website, brochures, etc.
 
How long do I typically need to advertise for at minimum?
Minimum advertising requirement is 6 months however you can renewal your ad for the same terms.
 
Do you advertise every type of business in the store?
No, we don’t feature businesses related to tobacco, alcohol, firearms, adult content or personal injury attorneys.
 
Does your advertising really work?
Yes, if you are looking to brand your business, our ads are a great way to get shoppers to recognize your brand/business within your community.
 
What happens if my ads are damaged, missing or tagged?
We will replace any damaged ads free of charge. The store manager will let us know if your ads are damaged or you can let us know and we will replace it for you.